Tim Hortons Reaches Proposed Settlement in Class Action


Tim Hortons says it has reached a proposed settlement in several class action lawsuits alleging the restaurant’s mobile app breached customer privacy, which would see the restaurant offer free coffee and a donut to affected users.

The company says the settlement, negotiated with the legal teams involved in the lawsuits, still requires court approval.

The coffee and donut chain says the deal would see eligible app users receive a free hot drink and baked goods.

Tim Hortons says in court documents it would also permanently delete any geolocation information it may have collected between April 1, 2019 and September 30, 2020, and require third-party service providers to do the same.

The proposed settlement comes after an investigation by federal and provincial privacy watchdogs found the mobile ordering app violated the law by collecting large amounts of location information from customers.

In a report released last month, privacy commissioners said people who downloaded the Tim Hortons app had their movements tracked and recorded every few minutes, even when the app was not open. on their phone.

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