Mr Carney’s team also faced criticism after an official Amazon Twitter account last year dismissed a congressman’s concern that workers had to urinate in bottles during their work. The company apologized.
More recently, Mr. Carney’s team staged a vigorous response to antitrust legislation, which Amazon said would make it difficult to deliver its Prime subscription service quickly. The company spent about $9.1 million on federal lobbying in 2015. Last year, it spent $19.3 million.
Drew Herdener, who leads public relations under Mr. Carney, was promoted to senior vice president on Thursday, according to four people with knowledge of the internal announcement. The communications team has grown from 10 people to “several hundred,” Mr. Herdener said in an interview last fall, adding that Amazon had hired 200 communications professionals in the previous year alone.
While the company is looking for a new head of global affairs, Mr. Herdener will report directly to Mr. Jassy, and the policy teams will report to David Zapolsky, the general counsel, according to the email.
Airbnb sought its own head of policy and communications after Chris Lehane, a former aide to Bill Clinton, left for a cryptocurrency venture fund earlier this year.
Erin Griffith contributed report.